Introduction
www.solwaybeesupplies.co.uk is owned and operated by Solway Bee Supplies.
www.solwaybeesupplies.co.uk is hosted by EKMpowershop.

Registered Office:
The Steading
Mid Kelton
Castle Douglas
D
G7 1SG


Workshop Address:
Solway Bee Supplies
Unit 4

Clarebrand Industrial Estate
Clarebrand
Castle Douglas
DG7 3AH

Telephone: 01557860400

Ordering

You may place an order to purchase products advertised on the website by the following onscreen prompts after choosing your item of interest. You will have an opportunity to check and correct and input errors in your order up until the point at which you submit your order on the final checkout page. Once your order has been submitted to us, you will be sent an acknowledgement only e-mail with the deatils of your order. All orders placed by you are subject to acceptance by us. If you order includes products which are not available from stock we will contact you by telephone or e-mail. You will then have the option to wait for the goods purchased to become available or to cancel the order. Any special order placed, which contains non-stock items that require us to either manufacture or purchase the equipment in from suppliers  on your behalf are non-returnable, once an order for these items has been placed, we are afraid we are unable to cancel or accept a return of these products for a refund unless the items are damaged or faulty. All pictures are for illustration purposes only. 

Pricing & Payment

All prices are in (£) Sterling and are subject to VAT (where applicable) Prices may change at any time prior to, but not after, acceptance of your order. We cannot accept your order untill payment has been received in full. Payment can be made via most major credit or debit cards. By using s credit or debit card you are confirming that the card being used is yours. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise your card then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or e-mail. If you are not happy to proceed with the order at the correct price we will cancel the order. We are not obliged to supply products at the incorrect price. Payment can also be accepted via telephone, paybylink or paypal.

Delivery

Subject to availability we will despatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday to Friday normally between 8am 5.30pm. Delivery maybe be made on Saturdays if sent via royal mail. The precise timing of a delivery cannot be specified, nor can a guaranteed delivery date be supplied for delivery of your order. Solway Bee Supplies shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. We accept no responsibility for damage in transit to any glass items.

Carriage Rates. VAT is to be charged at 20% on delivery charges
Deliveries upto 1KG is worked out by weight. All items under 1KG are sent via royal mail second class.
Orders over 1KG are sent via UKMail. 

Delivery to:-
UKMainland, Scotland, Northern Mainland Scotland only.

up to 740g  - £3.20 delivery

0.75KG - 0.9KG - £4.50 delivery

Orders 1KG + - £6.50 delivery

All orders above £180.00 - Free Delivery

Please contact us to find out our current delivery times

Delivery to:-

Northern Ireland and all other Islands :-

Whilst every effort is made to despatch all orders immediately, please allow 28 days for delivery.

Claims

Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to our Sales Department within seven days of receipt of the goods. The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum price invoiced for the Goods. As the companu is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose wether express or implied and wether arising by statue or common law are excluded.

Cancellations and Returns


You may cancel your order (or any part of it) at any point before products are delivered to you and up to 7 days afterwards. You may do so either by notifying us by email, telephone or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product consists of perishable items such as feed, or if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you. Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 7 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. Money will be refunded to the same account debited during purchase, excluding the cost of carriage. Delivery charges will be paid for in full by us, only when the Goods are delivered faulty or damaged.


Privacy Policy

We are committed to protecting your privacy. We will only use the information collect about you lawfully(in accordance with the Data Protection Act 1998). We may however give your telephone number to our courier (UKMail) this is to assist the driver if they are unable to locate your property.

We collect information about you via online forms for 2 reasons:
To process your order
To provide you with the best possible service.

We will not e-mail you in the future withouth your prior consent. We will give you the opportunity to refuse any marketing e-mail from us.
The type of information we might collect about you includes:
Your name, Address, Phone Number, E-mail Address, Credit/Debit Card Details.

No information about you is stored on this website. All information we hold will be accurate and up to date. You may check all information we hold about you by contacting us. If you find any inaccuracies we will correct or delete promptly.

Cookies

We use a session cookie, which has already been set, to track the goods that are added to your cart. This cookie is essential so that the website can remember what products are in your cart as you navigate from page to page.Session cookies expire once you have left the website. If you do not wish to allow the use of this cookie you may leave the website and the cookie will expire/be removed.